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WINE SERVICE TRAINING
Increase wine sales by having educated staff on the floor.
We will customise our training specifically to the food and wine in your restaurant.
Our course will give your staff the skills to proactively anticipate, recognize and fulfill customers' needs. Studies continually show that companies that genuinely understand and focus on the customer have a distinct competitive advantage. We're here to help you get and that advantage.
What do we cover? |
- Service etiquette
- Tools of the trade and how/when to use them
- Tasting techniques
- Basic wine varieties
- Wine Regions and why they can be useful guides in helping someone to select a wine
- Wines specifically on your wine list
- Food and wine matching specific to your menu
- Basic vintage variations and why this is important to the consumer
- Up-selling
- Dealing with complaints
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Why train your staff? |
- Increase your competitive advantage
- Increase wine service levels
- Aid staff recruitment and retention
- Position yourself a first class work venue for staff
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Contact us for more details: info@wineclass.net.au
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